Accelerating Multi-State Expansion Through Expert Workforce Solutions

Key Metrics

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Locations successfully serviced

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States serviced

Overview

Buchanan Technologies Professional Services and Managed Field Services teams came together to deliver an unparalleled end-to-end solution for a complex, multi-location project. Over the course of the engagement, we successfully serviced over 300 locations across 30 states, providing highly skilled professionals and delivering exceptional results. The project showcases the power of collaboration, agility, and quality execution in meeting our client’s needs while preparing for exponential growth in the year ahead.

The Challenge

The client required a comprehensive staffing and management solution for a high-volume, multi-state rollout. The scope involved delivering field technicians, lead installers, and project management expertise while ensuring strict adherence to timelines and quality standards. The client faced challenges including:

Geographic complexity

Locations spanned across multiple states, each with varying levels of demand.

Aggressive timelines

A condensed schedule required rapid sourcing, hiring, and deployment of talent.

Quality assurance

The need for consistent service delivery across all locations

The Solution

Leveraging our dual expertise in Professional Services and Managed Field Services, we designed a tailored solution that aligned seamlessly with the client’s goals.

Key Deliverables:

1. Workforce Deployment
  • Deployed installers, lead field technicians, and quality control managers to 300+ locations in 30 states.
  • Provided project coordination and program management, ensuring seamless execution and oversight.
2. Recruiting Excellence
  • In collaboration with our recruiting team, we sourced, interviewed, and hired high-quality candidates in less than a week.
  • Attracted top-tier talent by paying resources above the market rate, fostering loyalty and exceptional performance.
3. Quality Control
  • Implemented rigorous quality assurance processes, ensuring consistency and meeting client expectations.
4. Timely Execution
  • Delivered all milestones on time, demonstrating our commitment to reliability and precision.

The Results

By the end of 2024, our partnership achieved:

  • 300+ locations successfully serviced in 30 states.
  • Unmatched service quality through well-compensated, highly skilled resources.
  • A satisfaction rate exceeding expectations, reinforcing our client’s confidence in our services.

Future Growth Plans: 2025 and Beyond

Building on the success of this partnership, we are scaling operations to new heights:

  • 1,500 additional locations across all 50 states, plus expansion into Canada and the UK.
  • Continued focus on recruiting excellence, sourcing high-quality candidates at unmatched speeds.
  • Enhancing quality assurance processes to sustain our track record of timely, high-quality service delivery.

Why It Works

Our ability to combine Professional Services expertise with Managed Field Services capabilities created a strong, holistic solution for the client. The integration of project management, field execution, and recruiting agility enabled us to adapt quickly to the client’s evolving needs.

  • Full stack provider with expertise in end-to-end infrastructure management, modern workplace services, and application performance management
  • Proven ITIL-based processes
  • Best-in-class remote monitoring and ticketing tools
  • Continuous process improvement methodology
  • Customer satisfaction monitoring 
  • Industry-recognized best practices
  • Flexible pricing and delivery models 
  • 100% satisfaction guarantee

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